Member Support & Engagement Specialist

About UsMaxRewards is an early-stage technology startup building the financial optimization layer for consumers and small businesses. Our rapidly growing platform helps 700K+ members effortlessly manage their credit cards and spend, unlock hidden offers, and automatically maximize their rewards and credit card perks—all in one seamless experience.The RoleWe're seeking a Member Support & Engagement Specialist to join our growing support team. No previous support experience required—we're hiring for aptitude, critical thinking skills, and passion. You'll be the voice of MaxRewards across multiple channels, ensuring our members receive exceptional support while building meaningful engagement with our community. This is a full-time, salaried, in-person role at our midtown Atlanta office. Out-of-state or remote candidates will not be considered.Key ResponsibilitiesRespond to member support inquiries across Intercom and other channels with accuracy and empathyDirectly resolve member issues that can be addressed without engineering involvementFor complex technical issues: identify root causes, create clear engineering tickets, and communicate updates to membersParticipate in product and engineering discussions to represent the member voiceMonitor and respond to customer reviews and feedback on app stores, social media, and review platformsCreate and share engaging announcements, tips, and educational resources across social media and owned channelsTrack support trends and contribute to knowledge base improvementsWhat We're Looking ForRequired:Exceptional written communication skills with ability to adapt tone for different audiencesStrong critical thinking and problem-solving abilitiesNatural curiosity and ability to learn quicklyExcellent attention to detailEmpathy and patience when helping frustrated membersAbility to work full-time from our midtown Atlanta officeNice to Have:Familiarity with Intercom or similar support platformsInterest in personal finance, credit cards, or travel hackingExperience with social media managementKey Attributes for SuccessClear communicator: You can explain complex concepts in simple, friendly termsProblem solver: You dig deep to understand issues and find creative solutionsPattern spotter: You identify recurring issues and suggest improvementsTeam player: You collaborate effectively with cross-functional teamsMember advocate: You genuinely care about helping peopleYour Growth PathStart as a member advocate, then grow into specialized areas like social media management, technical support, product management, or team leadership based on your interests and strengths.What we offerCompetitive salary and equityExcellent benefits, including up to 100% employer-paid medical, dental, and vision insurance6% 401K match after 1 year of serviceDirect impact on member experience and product developmentProfessional development opportunities in a high-growth startupHow We'll Assess YouAssessment (online test): After applying, you'll receive an invitation to complete our member support assessment. You must complete this assessment within 48 hours of applying. If you do not receive an email, please check your spam or junk mail. First Round Interview (video call): We will evaluate how you handle various member support inquiries and situations. Final Round Interview (in-person): We will evaluate how you handle more member support inquiries and situations. We'll also evaluate other skills required for the job. If you're passionate about helping people and excited about joining a fast-growing fintech startup, we want to hear from you!Compensation Range: $40K