Membership & Onboarding Community Coordinator

Our client is seeking a proactive, organised, and relationship-driven Community Manager to join their team. This is an exciting full-time position with responsibility for managing membership operations, supporting events and campaigns, and helping maintain the consistent voice and brand image. As the Community Manager, you will play a central role in member engagement (membership renewals), content, and communications delivery, and the smooth running of activities across digital channels and events.Key ResponsibilitiesMember Growth & EngagementDrive recruitment, onboarding, and renewal of members while ensuring accurate collection of membership fees and high member satisfaction.Serve as the main point of contact for day-to-day member enquiries, providing timely support and guidance.Proactively reach out to members each week to maintain engagement and build strong relationships.Maintain and continuously update the membership database. Build and nurture relationships with existing members, prospects, and industry stakeholders to expand and strengthen the community.Operations & CommunicationsMonitor engagement feedback and produce regular reports on member satisfaction and activity.Plan, coordinate, and deliver social media and communication campaigns to promote webinars, thought-leadership content, and in-person events. Manage the organisation’s presence and content on LinkedIn and Twitter. Support the organisation and execution of events, including taking minutes and tracking attendance during board meetings and member sessions. Experience RequiredDemonstrated experience as a Community Manager, Customer Success Manager, Account Manager, or in a sales or membership-based role.Proven track record of launching and managing community engagement initiatives (e.g., webinar coordination, event project management, newsletter creation).Key Skills & CompetenciesExceptional attention to detail with the ability to prioritise and multitask effectively. Strong capability in identifying and tracking relevant community engagement metrics (e.g., repeat event attendance).Excellent verbal and written communication skills. Practical experience managing social media platforms for business use. Solid understanding of digital marketing principles and channels. Technical comfort with: ○ WordPress (website management)○ Membership management tools○ Event management and payment platforms○ Social media platforms (LinkedIn, Twitter)QualificationsBachelor’s degree in Marketing or a related field (or equivalent experience).