Membership Success Coordinator

Location: Remote (South Africa-based)Type: Full-time, Virtual PositionReports to: CEO & FounderAbout The Assistant Room The Assistant Room is a leading global membership platform celebrating and empowering the business support community from Executive and Personal Assistants to Office Managers and Chiefs of Staff. Our mission is to elevate careers, build confidence, and connect like-minded professionals through curated experiences, events, and mentorship.With a fast-growing international community and exciting expansion plans, we’re looking for a proactive, people-loving, and detail-driven Membership Success Coordinator to help us deliver exceptional experiences to every member, every day.The RoleAs our Membership Success Coordinator, you’ll be the heartbeat of our member community, the person who ensures every member feels seen, supported, and valued.You’ll handle the day-to-day experience of our global membership base, providing outstanding customer support, managing communications, and helping to bring our events and digital experiences to life.This is the perfect role for someone who loves people, thrives in a fast-paced environment, and takes pride in delivering excellence, all while working remotely as part of a collaborative, creative team.Key ResponsibilitiesBe the first point of contact for member queries, providing thoughtful and timely support via email and social channelsManage and improve the onboarding process for new members, ensuring a smooth and welcoming experienceMaintain accurate membership records and support renewals and retention initiativesCollaborate with the events and marketing teams to deliver engaging member experiences, both virtual and in-personAssist with monthly newsletters, community updates, and digital content coordinationTrack and report on member engagement metrics to identify trends and opportunitiesGather member feedback and contribute ideas to continuously enhance the membership experienceRepresent The Assistant Room brand with warmth, professionalism, and personality in every interactionYou’ll Thrive In This Role If You AreA natural communicator with strong written and verbal English skillsPassionate about people and motivated by helping others succeedOrganised, detail-oriented, and able to manage multiple prioritiesComfortable working remotely and collaborating with an international teamTech-savvy and confident using digital platforms, CRM systems, and productivity toolsProactive, positive, and solutions-focusedExcited by the opportunity to grow within a creative, purpose-driven companyWhat We OfferFull-time remote position (South Africa-based, working with a UK team)Flexible working hours with supportive management and clear development pathwaysA collaborative, people-first culture where your ideas and contributions truly matterThe opportunity to play a key role in a fast-growing global brandOngoing professional development and mentoring