The Mercantile Hotel, DublinThe Mercantile Hotel, located in the heart of Dublin City, has recently opened its doors this year, and were currently seeking an enthusiastic, professional, and friendly Receptionist to join our Front Office Team. This is an exciting opportunity to be part of something from the very beginning; helping to shape the guest experience, tone, and atmosphere of one of the citys most anticipated new hotels. What Youll Be DoingProviding a warm, genuine, and efficient welcome to all guests from the moment they arrive. Managing check-in and check-out processes accurately and efficiently.
Handling guest enquiries, bookings, and requests in person, by phone, and by email. Liaising with all hotel departments to ensure smooth and seamless service. Maintaining the reception area to the highest standards of cleanliness and organisation. Processing payments and maintaining accurate records in line with hotel procedures. Supporting the Front Office Manager in day-to-day administrative duties. Acting as a key point of contact for guests during their stay, ensuring a memorable and positive experience. Upholding health, safety, and security procedures at all times.
What Were Looking ForPrevious experience in a similar receptionist or front office role, ideally in a hotel environment. A genuine passion for hospitality and guest service. Excellent communication and interpersonal skills. A calm, professional manner with the ability to multitask under pressure. Proficiency in hotel booking systemsStrong attention to detail and organisational skills. Flexibility to work shifts including mornings, evenings, weekends, and public holidays.
What Youll GetCompetitive salaryStaff meals on duty25% Discount in other Mercantile venues with staff cardDiscounted gym membershipEmployee Assistance Programme- free counselling sessions available and wellbeing app25% off Grafton Barber, Stephen's Green, when staff card is presentedBike2Work SchemeTaxSaver travel benefitsExcellent opportunities for career progression within a growing hotel groupA chance to be part of a brand-new hotel and dynamic team from day oneIf you're ready to bring your personality, professionalism, and hospitality expertise to an exciting new role in the heart of Dublin, wed love to hear from you. Please note:
due to a high volume of applications, we may not be able to respond to everyone individually.
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