Customer Success & Upsales Manager

Working at Mercell At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about. With a dynamic culture built on continuous growth, trust, and collaboration, Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Together, let's shape the future and create real value for society, one innovative solution at a time. Your Mission We are looking for a Customer Success & Upsales Manager who will play a key role in retaining and expanding our customer base in Norway, Sweden, and Denmark. In this role, you’ll be the trusted partner to our customers—ensuring they get maximum value from our Premium Bid Delivery / Supplier Premium Solutions (SPS), renewing their agreements, and uncovering new opportunities for growth.

As our Customer Success & Upsales Manager at Mercell, you will be part of Premium Bid Delivery / SPS team and report to Head of Sales Norway. We are currently organized under the Revenue department, working with new sales and upselling of Mercell's notification services. The Premium Bid Delivery / SPS team is a small but very important team for Mercell. The team works closely with the Nordic teams responsible for selling tender notifications at Mercell.

The Premium Bid Delivery / SPS team consists of specialists responsible for ensuring that customers can see the opportunities for an enhanced solution that supports collaboration and control throughout the bidding process. We see the following qualities as important to thrive and evolve in this role:

Structured, results-driven, and thrives on building strong relationshipsUses the phone as one of their most important work toolsWorks proactively and takes initiativeTakes ownership of their own budget and target achievementResponsible for reducing churn (customer attrition)Willing to support other departments when neededCore ResponsibilitiesOwn and manage your individual budget – ensure target achievement through active customer follow-up and upselling. Upselling and cross-selling – identify and capitalize on new sales and expansion opportunities within existing customers. Collaborate with other sales departments across countries – ensure seamless information flow and leverage cross-functional sales opportunities.

Proactive customer follow-up – conduct regular status meetings to ensure high usage and perceived value. Support and follow up with customers – be available for questions, problem-solving, and advisory support. Churn management – develop and execute initiatives to reduce customer attrition. Use phone and digital meetings as primary tools – actively leverage these channels for follow-up, sales, and relationship buildingRequired QualificationsIdeally 2+ years of experience in Customer Success or Account Management (B2B)Speaks fluent Norwegian and/or Swedish and is proficient in EnglishBrings a business mindset and spots upselling opportunities before anyone elseStart date: As soon as possibleDuration: Full timeWorkplace type: Hybrid remoteLocation:

Oslo, Norway or Stockholm, SwedenApplication Deadline: 02. 09. 2025. However, do not wait to submit your application - we will read applications and talk to potential candidates as we receive themWhat We OfferAs a fast growing technology company, we are committed to taking care of our employees through initiatives such as hybrid work to support work-life balance, health and insurance plans (may differ per country/office), pension plans, paid parental leave, social happenings and competitive salary packages. Please see https: //career. mercell. com/posts/our-perks-benefits to get more insights on what to expect of perks, benefits and culture when joining Mercell.

Has this sparked your interest?Then we can't wait to have you join our mission and looking forward to receiving your application!If you have questions for this position, we are happy to chat with you. Please reach out to Geir Hansen, Head of Sales Norway & International SPSEmail: geir. hansen@mercell. comWe may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.