Merchant Operations (ShopeePay)

Job DescriptionAct as the main point of contact for merchant related matters, promptly and efficiently addressing inquiries, concerns, and technical issues.Provide assistance in resolving issues for merchants, covering tasks such as onboarding, setting up staff accounts, and ensuring all merchant information is accurate and complies with the regulatory requirements.Initiation by identifying essential features and requirements for better merchant experience.Optimizing workflow by spotting and improving weak points and streamline workflow to elevate overall operational efficiency.Effectively liaise with related stakeholders such as Business development, Marketing, Product Management, Customer service to ensure best merchant satisfaction.Prepare necessary reporting by collecting, analyzing, and summarizing data trends.RequirementsBachelor's or Master's degree in Engineering, Business, or any related field. Maximum 3 years of working experience. Fresh graduates are welcome to apply Effective communication skills and good command of English.Proficient in working with numbers and data organization, especially with MSExcel or Google Sheet.Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment.Strong logical thinking and problem solving skills with initiatives.Can-do attitude, eager to learn, detail oriented, good interpersonal skill, and team player.Able to solve complex problems through data analysis. (SQL and coding skills are a plus e.g. Google App Script, JavaScript, Python etc.)