Mercier Consultancy is thrilled to offer an exciting opportunity for Italian Speaking Customer Service Representatives to join our team in beautiful Bulgaria, complete with a fully paid relocation package! In this integral role, you will provide outstanding support to our Italian-speaking clients, ensuring their questions and concerns are addressed with professionalism and efficiency. Experience the rich culture, stunning landscapes, and welcoming atmosphere that Bulgaria has to offer while building a fulfilling career in a dynamic environment.
If you are passionate about customer service and ready for a new adventure, we'd love to hear from you!ResponsibilitiesDeliver high-quality customer service in Italian through various communication channels, including phone, email, and live chatAssist customers with inquiries regarding products and services, providing clear and accurate informationEffectively resolve customer complaints and issues, ensuring a positive customer experienceDocument customer interactions carefully and contribute insights for ongoing service improvementCollaborate with team members to enhance service quality and tackle common challengesStay knowledgeable about company offerings and industry trends to provide informed supportEngage in regular training and development sessions to continuously improve your service skillsRequirementsFluency in Italian and English is mandatory, with strong written and verbal communication skillsPrior experience in customer service is advantageous, but a willing attitude to learn is highly valuedExcellent problem-solving abilities and a strong commitment to customer satisfactionAble to handle multiple inquiries efficiently in a fast-paced work environmentBasic computer skills and experience with customer service software is a plusWillingness to relocate to Bulgaria and embrace a new cultural experienceFlexibility to work various shifts, including evenings and weekends, as neededBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid TrainingFully Paid Relocation Package ( flight, transfer and hotel )Health InsurancePrivate Health InsuranceAnd Much More.
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