Mercier Consultancy is delighted to offer an exciting opportunity for Norwegian Speaking Customer Service Representatives to join our dynamic team in Bulgaria, with a fully paid relocation package! In this vital role, you will provide exceptional support to our Norwegian-speaking clients, ensuring their inquiries are addressed with professionalism and efficiency. Experience the rich culture, stunning landscapes, and warm community of Bulgaria while advancing your career in a vibrant atmosphere.
If you are passionate about customer service and ready for a rewarding adventure, we would love to hear from you!ResponsibilitiesDeliver high-quality customer service in Norwegian across multiple channels, including phone, email, and live chatAssist customers with their inquiries about products and services, providing accurate information and solutionsResolve customer complaints effectively, ensuring a positive customer experienceDocument customer interactions accurately and provide feedback for ongoing service enhancementsCollaborate with colleagues to improve service quality and address common challengesStay updated on company offerings and industry trends to offer informed assistanceParticipate in training sessions to continuously improve your customer service skillsRequirementsFluency in Norwegian and English is required, with strong written and verbal communication skillsPrevious customer service experience is advantageous, but a strong willingness to learn is valuedExcellent problem-solving abilities and a commitment to delivering exceptional customer serviceAble to manage multiple inquiries efficiently in a fast-paced environmentBasic computer skills and familiarity with customer service software is a plusWillingness to relocate to Bulgaria and embrace a new cultural experienceFlexibility to work various shifts, including evenings and weekends, as necessaryBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation PackageFully Paid TrainingHealth InsurancePrivate Health InsuranceAnd Much More.
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