Mercier Consultancy is thrilled to announce an exciting opportunity for Polish Speaking Customer Service Representatives to join our team in Bulgaria, complete with a fully paid relocation package! In this essential role, you will be responsible for delivering outstanding support to our Polish-speaking clients, ensuring their inquiries are addressed with precision and care. Bulgaria is known for its stunning landscapes, rich history, and welcoming culture, providing a perfect backdrop for your career advancement.
If you are passionate about customer service and ready to embark on a new adventure, we invite you to apply!ResponsibilitiesProvide exceptional customer service in Polish through various communication channels, including phone, email, and live chatAssist customers with inquiries regarding products and services, offering accurate information and supportEffectively resolve customer complaints and challenges, ensuring a positive experienceDocument customer interactions diligently and contribute insights for continuous service improvementWork collaboratively with your team to enhance service quality and tackle common issuesStay informed about company offerings and industry trends to provide knowledgeable assistanceParticipate in ongoing training sessions to enhance your customer service skillsRequirementsFluency in Polish and English is required, with strong written and verbal communication skillsPrevious experience in customer service is preferred, but a willingness to learn is highly valuedExcellent problem-solving abilities and a strong commitment to customer satisfactionAbility to effectively multitask and manage inquiries in a fast-paced environmentBasic computer skills and familiarity with customer service software are advantageousWillingness to relocate to Bulgaria and immerse yourself in a new cultural experienceFlexibility to work various shifts, including evenings and weekends, as neededBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid TrainingFully Paid Relocation Package ( flight, transfer and hotel )Health InsurancePrivate Health InsuranceAnd Much More.
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