Mercier Consultancy is thrilled to announce an exciting opportunity for Portuguese Speaking Customer Service Representatives to join our dynamic team in beautiful Bulgaria, with a fully paid relocation package! In this vital role, you will provide exceptional support to our Portuguese-speaking clients, addressing their inquiries with professionalism and a commitment to service excellence. Experience Bulgaria's stunning scenery, rich cultural heritage, and welcoming atmosphere while advancing your career in a vibrant environment.
If you are enthusiastic about customer service and eager for a new adventure, we invite you to apply!ResponsibilitiesDeliver high-quality customer service in Portuguese through phone, email, and live chat channelsAssist customers with inquiries regarding products and services, providing accurate and informative responsesEffectively handle customer complaints and issues, ensuring a positive customer experienceDocument customer interactions diligently and contribute insights for enhancing service qualityCollaborate with teammates to improve service efficiency and address common challengesStay informed about company offerings and industry trends to offer knowledgeable supportEngage in ongoing training sessions to continuously develop your service skillsRequirementsFluency in Portuguese and English is required, along with strong communication skillsPrevious experience in customer service is an advantage, but a willingness to learn is highly valuedExcellent problem-solving skills and a passion for providing exceptional customer serviceAble to manage multiple inquiries effectively in a busy environmentBasic computer skills and familiarity with customer service software are beneficialWillingness to relocate to Bulgaria and embrace a new cultural experienceFlexibility to work various shifts, including evenings and weekends, as requiredBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid TrainingFully Paid Relocation Package ( Flight, Airport Transfer And 2 Weeks Hotel )Health InsurancePrivate Health InsuranceAnd Much More.
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