Mercier Consultancy is thrilled to offer an exciting opportunity for Spanish Speaking Customer Service Representatives to join our dedicated team in Bulgaria, with a fully paid relocation package! In this essential role, you will be responsible for providing exceptional support to our Spanish-speaking clients, ensuring their inquiries and concerns are addressed with professionalism and care. Experience Bulgaria's rich cultural heritage, stunning landscapes, and warm hospitality while building a rewarding career in a dynamic environment.
If you are passionate about customer service and ready for a new adventure, we would love to hear from you!ResponsibilitiesProvide high-quality customer service in Spanish through various communication channels, including phone, email, and live chatAssist customers with their inquiries about products and services, delivering knowledgeable and helpful guidanceEffectively resolve customer complaints and issues, ensuring a positive and satisfactory experienceDocument customer interactions accurately and provide feedback for continuous improvement in service deliveryCollaborate with team members to enhance service quality and tackle common challengesStay updated on company offerings and industry trends to offer well-informed assistanceEngage in ongoing training and development sessions to continuously improve your customer service skillsRequirementsFluency in Spanish and English is essential, with strong written and verbal communication skillsPrior experience in customer service is advantageous, but a positive attitude and willingness to learn are equally valuedExcellent problem-solving skills with a strong commitment to customer satisfactionAble to manage multiple inquiries effectively in a busy work environmentBasic computer skills and familiarity with customer service software is a plusWillingness to relocate to Bulgaria and embrace a new cultural experienceFlexibility to work various shifts, including evenings and weekends, as neededBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid TrainingFully Paid Relocation Package ( Flight, Airport Transfer And Hotel )Health InsurancePrivate Health InsuranceAnd Much More.
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