Italian Speaking Customer Service For Online Streaming Service - Paid Relocation

Mercier Consultancy is excited to offer a unique opportunity for an Italian Speaking Customer Service Agent for our Online Streaming Service. This position comes with the added benefit of paid relocation to beautiful Greece. In this role, you will assist Italian-speaking customers by addressing their inquiries related to our streaming platform, guiding them through account management, technical issues, and content navigation.

If you are passionate about entertainment, technology, and providing exceptional customer experiences, we encourage you to apply!ResponsibilitiesDeliver top-quality customer service in Italian for inquiries related to our online streaming serviceAssist customers with account setup, subscription queries, and billing issuesTroubleshoot technical problems and provide clear guidance for resolutionEducate users on platform features, new content, and navigationDocument customer interactions accurately to maintain comprehensive recordsWork closely with technical support teams to ensure timely issue resolutionGather customer feedback to help improve service quality and user experienceRequirementsFluency in Italian and English, both written and spokenPrevious experience in customer service, especially in the media or technology sectors is preferredStrong communication skills with a customer-focused approachTechnical aptitude and ability to troubleshoot software-related issuesFamiliarity with customer service software or CRM systems is a plusDetail-oriented and capable of handling multiple inquiries efficientlyBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid TrainingFully Paid Relocation Package ( Flight, Airport Transfer And Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearAnd Much More.

.