French Speaking Customer Service for Grocery Delivery Services Department

Mercier Consultancy is on the lookout for a French Speaking Customer Service Representative to join our Client's Grocery Delivery Services Department. In this crucial Junior role, you will provide outstanding support to our French-speaking customers, assisting them with inquiries related to our grocery delivery services and ensuring a seamless experience. Your fluency in French will enable you to effectively communicate with clients as you guide them through the ordering process, help with product selection, and address any concerns they may have regarding their grocery deliveries.

You will be a key player in maintaining high levels of customer satisfaction and loyalty.

ResponsibilitiesProvide exceptional customer service in French via phone, email, and chat regarding our grocery delivery servicesAssist customers with inquiries related to order placement, product availability, and delivery issuesResolve customer complaints and technical issues promptly and professionallyDocument customer interactions accurately in our CRM systemWork collaboratively with the logistics and warehouse teams to ensure timely deliveriesCollect customer feedback to help improve service offeringsStay updated on product offerings and promotions to provide informed recommendationsRequirementsFluency in both French and English, with excellent communication skillsStrong customer service orientation and problem-solving abilitiesPrevious experience in customer service, especially in grocery or retail, is preferredAbility to manage multiple inquiries efficiently in a fast-paced environmentDetail-oriented with strong organizational skillsPassion for food and grocery services, with a commitment to exceeding customer expectationsFamiliarity with customer support software and CRM systems is advantageousBenefitsFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingMonthly Performance BonusFree Greek CourseAnd More.

.