French Speaking Customer Service for Online Learning & EdTech Department

Mercier Consultancy is excited to announce an opening for a French Speaking Customer Service Representative for our Client's Online Learning & EdTech Department. In this engaging Junior role, you will provide outstanding support to our French-speaking customers, helping them navigate our online learning platform and addressing any inquiries related to our educational technology products and services. Your fluency in French will be vital as you assist clients with account setup, course selection, technical issues, and provide educational resources.

By delivering exceptional customer service, you will contribute to enhancing the learning experience for our users and promoting our commitment to innovative education solutions.

ResponsibilitiesDeliver high-quality customer service in French via phone, email, and chat regarding online learning servicesAssist customers with inquiries about course offerings, registration, and technical supportTroubleshoot issues related to user accounts and learning platformsDocument customer interactions accurately in our CRM systemCollaborate with internal teams to ensure effective resolution of customer issuesGather feedback from clients to improve our offerings and user experiencesStay updated on trends in online learning and educational technologyRequirementsFluent in French and English, with strong verbal and written communication skillsExceptional customer service abilities and a proactive problem-solving approachExperience in customer service, particularly in online learning or educational technology, is preferredAble to manage multiple inquiries efficiently in a fast-paced environmentDetail-oriented with strong organizational skillsPassion for education and helping learners achieve their goalsFamiliarity with customer support software and CRM systems is a plusBenefitsFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingMonthly Performance BonusFree Greek CourseAnd More.

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