Mercier Consultancy is thrilled to announce an opening for a French Speaking Customer Support Representative for our Client's Home Entertainment Systems Department! In this key Junior role, you will serve as the primary point of contact for our French-speaking customers, assisting them with inquiries related to their home entertainment systems. Your fluency in French will be essential in providing exceptional customer service and ensuring our clients' satisfaction. This position is ideal for individuals with a passion for technology and an interest in home entertainment solutions.
You'll have the opportunity to help customers make the most of their products, troubleshoot issues, and enhance their viewing experience.
ResponsibilitiesAnswer customer inquiries in French via phone, email, and chatProvide assistance with questions about home entertainment systems, including setup, troubleshooting, and product featuresDocument customer interactions and solutions accurately within our CRM systemCollaborate with internal teams to resolve complex technical issuesOffer guidance on best practices for using home entertainment technologyGather feedback from customers to contribute to service improvementsParticipate in training sessions to stay informed about product updates and feature enhancementsRequirementsFluency in French and English, both written and verbalPrevious experience in customer support, preferably in electronics or home entertainmentExcellent communication and interpersonal skillsStrong problem-solving skills and attention to detailA customer-focused mindset with a commitment to high-quality serviceAbility to manage multiple inquiries in a fast-paced environmentFamiliarity with customer support tools and softwareBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingFree Greek CourseMore Benefits and DiscountsAnd More.
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