French Speaking Customer Support for Home Security & Alarm Systems Department

Mercier Consultancy is excited to announce an opening for a French Speaking Customer Support Representative for our Client's Home Security & Alarm Systems Department! In this crucial entry level role, you will be the primary point of contact for our French-speaking customers, providing them with expert assistance and support for their home security needs. Your fluency in French will be essential in delivering exceptional service and ensuring our clients feel safe and informed. This position is ideal for individuals who are passionate about customer service and have an interest in home security technology.

You will have the opportunity to make a real difference in the lives of our customers by helping them understand and utilize our alarm systems effectively.

ResponsibilitiesProvide customer support in French via phone, email, and chatAssist clients with inquiries about alarm systems, installation, and troubleshootingDocument customer interactions and resolutions accurately in our CRM systemCollaborate with technical teams to resolve complex issues and ensure customer satisfactionEducate customers on best practices for using home security systemsGather feedback and insights from customers to improve servicesParticipate in training sessions to enhance product knowledge and service skillsRequirementsFluency in French and English, both written and verbalPrior experience in customer support, preferably in security systems or technologyExcellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailA customer-focused mindset with a commitment to high-quality serviceAbility to manage multiple inquiries effectively in a fast-paced environmentFamiliarity with customer support software and toolsBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingFree Greek CourseMore Benefits and DiscountsAnd More.

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