Italian Speaking Customer Service for Fitness & Sports Equipment Department

Mercier Consultancy is looking for an enthusiastic Italian Speaking Customer Service Representative to join our Client's Fitness & Sports Equipment Department. In this dynamic Junior role, you will provide exceptional support to our Italian-speaking customers, helping them with inquiries about our extensive range of fitness and sports equipment. Your fluency in Italian will enable you to assist clients effectively, addressing their questions about product features, availability, and order processes. By delivering excellent customer service, you will help cultivate a loyal customer base and contribute to the growth of our fitness equipment division.

ResponsibilitiesProvide outstanding customer service in Italian through phone, email, and chat regarding fitness and sports equipmentAssist customers with product inquiries, order placements, and returnsResolve customer issues and complaints promptly and professionallyDocument customer interactions and maintain accurate records in our CRM systemWork closely with warehouse and logistics teams to ensure proper order fulfillmentCollect customer feedback and suggest improvements to enhance service qualityStay updated on fitness trends and new product offerings in the sports equipment marketRequirementsFluency in Italian and English, with strong communication skillsExcellent customer service skills and a passion for fitness and sportsExperience in customer service, particularly in retail or e-commerce, is preferredAble to manage multiple inquiries and tasks efficientlyDetail-oriented with strong organizational skillsGenuine interest in fitness and helping customers meet their athletic goalsFamiliarity with customer support software and CRM systems is advantageousBenefitsFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingMonthly Performance BonusFree Greek CourseAnd More.

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