Italian Speaking Customer Service for Online Learning & EdTech Department

Mercier Consultancy is seeking an enthusiastic Italian Speaking Customer Service Representative to join our Client's Online Learning & EdTech Department. In this dynamic Junior role, you will provide exceptional support to our Italian-speaking customers as they engage with our online educational platforms and resources. Your fluency in Italian will be crucial for assisting clients with inquiries about course offerings, platform navigation, and technical support. Your expertise in customer service will help enhance the user experience and ensure that our learners receive the guidance they need to succeed in their educational journey.

ResponsibilitiesDeliver high-quality customer service in Italian through phone, email, and chat regarding online learning platformsAssist customers in understanding course details, registration processes, and platform functionalitiesProvide technical support for users experiencing issues with the learning platformDocument customer interactions accurately in our CRM systemCollaborate with the EdTech team to resolve complex inquiries and improve user experienceGather and relay customer feedback to continually enhance our educational offeringsStay updated on the latest trends in online learning and education technologyRequirementsFluent in both Italian and English, with strong verbal and written communication skillsStrong focus on customer service and problem-solving capabilitiesPrevious experience in customer service, particularly in education or technology, is preferredAble to manage multiple customer inquiries effectivelyDetail-oriented with excellent organizational skillsPassion for education and helping others achieve their learning goalsFamiliarity with customer support software and learning management systems is advantageousBenefitsFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingMonthly Performance BonusFree Greek CourseAnd More.

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