Mercier Consultancy is thrilled to announce an opening for an Italian Speaking Customer Support Representative for our Client's Home Entertainment Systems Department! In this integral Junior role, you will be the first point of contact for our Italian-speaking customers, providing exceptional support and assistance regarding their home entertainment inquiries and issues. Your proficiency in Italian will be vital in delivering a top-tier customer experience. This position is perfect for individuals who are passionate about technology and customer service. You'll have the opportunity to help customers enhance their home entertainment setups while ensuring their satisfaction with our products.
ResponsibilitiesRespond to customer inquiries in Italian via phone, email, and chatAssist customers with questions about home entertainment systems, including installation, troubleshooting, and product specificationsDocument customer interactions and solutions accurately in our CRM systemCollaborate with technical teams to resolve complex issuesProvide expert guidance on product features and enhancementsGather customer feedback to contribute to product and service improvementsParticipate in training sessions to enhance product knowledge and service skillsRequirementsFluency in Italian and English, both written and verbalPrevious experience in customer support, preferably in the technology or home entertainment sectorExcellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailA dedicated approach to ensuring customer satisfactionAbility to manage multiple inquiries efficiently in a fast-paced environmentFamiliarity with customer support software and toolsBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingFree Greek CourseMore Benefits and DiscountsAnd More.
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