Italian Speaking Customer Support for Streaming TV & Movie Services Department

Mercier Consultancy is excited to announce an opening for an Italian Speaking Customer Support Representative for our Client's Streaming TV & Movie Services Department! In this vital Junior role, you will provide exceptional support to our Italian-speaking clients as they enjoy and navigate our streaming services. Your communication skills and expertise will enhance our customers' viewing experiences. This position is perfect for individuals who have a passion for entertainment and technology.

If you thrive in a dynamic environment and are eager to assist customers, we want to hear from you!ResponsibilitiesRespond to customer inquiries in Italian via phone, email, and chatAssist clients with questions regarding streaming services, content availability, and account managementDocument customer interactions and solutions accurately in our CRM systemCollaborate with internal teams to resolve client issues efficientlyProvide detailed information about new releases, features, and troubleshootingGather feedback to enhance service quality and customer satisfactionEngage in training sessions to stay updated on platform features and changesRequirementsFluency in Italian and English, both written and verbalPrior experience in customer support, preferably in the entertainment or technology sectorStrong communication and interpersonal skillsExcellent problem-solving abilities and attention to detailA proactive approach to ensuring customer satisfactionAbility to handle multiple inquiries effectively in a fast-paced environmentFamiliarity with customer support tools and technologiesBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingFree Greek CourseMore Benefits and DiscountsAnd More.

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