Nordics Speaking Customer Service for Grocery Delivery Services Department

Mercier Consultancy is looking for a dynamic Nordics Speaking Customer Service Representative to join our Client's Grocery Delivery Services Department. In this important Junior position, you will provide excellent support to our customers from the Nordics, assisting them with their inquiries about our grocery delivery services and ensuring a smooth shopping experience. Your ability to communicate fluently in any of the Nordic languages (Swedish, Danish, Norwegian, Finnish, or Icelandic) will be essential in helping clients with order details, delivery inquiries, and any issues that may arise.

You will be a vital part of our commitment to delivering outstanding service and satisfaction to our customers.

ResponsibilitiesProvide high-quality customer service in the relevant Nordic language via phone, email, and chat regarding grocery delivery ordersAssist customers with inquiries related to order status, product availability, and delivery optionsResolve customer complaints and provide effective solutions in a professional mannerMaintain detailed records of customer interactions in our CRM systemCollaborate with logistics and warehouse teams to ensure timely delivery of ordersGather and analyze customer feedback to continuously improve our grocery delivery servicesStay informed about our product offerings and any promotions or changes in serviceRequirementsFluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish, or Icelandic) and EnglishStrong communication and interpersonal skillsExperience in customer service, particularly in the grocery or food delivery industry, is a plusAbility to manage multiple customer inquiries efficientlyDetail-oriented with excellent organizational skillsPassion for customer service and helping othersFamiliarity with customer support software and CRM systems is advantageousBenefitsFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingMonthly Performance BonusFree Greek CourseAnd More.

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