Mercier Consultancy is excited to announce an opening for a Nordics Speaking Customer Service Representative for our Client's Online Learning & EdTech Department. In this engaging Junior role, you will provide outstanding support to our customers from the Nordic countries, assisting them with inquiries related to our online learning platforms and educational technology services. Your fluency in one or more Nordic languages (Danish, Swedish, Norwegian, or Finnish) will be vital as you help clients navigate our offerings, troubleshoot issues, and ensure they get the most out of their online learning experience.
You will play a key role in enhancing customer satisfaction and supporting our mission to empower learners through technology.
ResponsibilitiesDeliver exceptional customer service in Nordic languages via phone, email, and chat for online learning inquiriesAssist customers with course selection, technical issues, and account managementTroubleshoot and resolve customer concerns in a timely and efficient mannerMaintain accurate records of customer interactions and issue resolutions in our CRM systemCollaborate with the technical support team to facilitate prompt solutions for clientsGather customer feedback to inform service improvements and updatesStay current with the latest educational trends and product features to provide informed assistanceRequirementsFluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, with strong communication skillsExcellent customer service abilities and a proactive problem-solving approachPrior experience in customer service, particularly in EdTech or online education, is preferredAble to manage multiple inquiries effectively in a fast-paced environmentDetail-oriented with strong organizational skillsPassion for education and technology, with a desire to support learnersFamiliarity with customer support software and CRM systems is a plusBenefitsFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingMonthly Performance BonusFree Greek CourseAnd More.
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