Nordics Speaking Customer Support for Home Security & Alarm Systems Department

Mercier Consultancy is thrilled to announce an opening for a Nordics Speaking Customer Support Representative for our Client's Home Security & Alarm Systems Department! In this essential Junior role, you will provide expert assistance to our customers from Nordic countries, ensuring they receive top-notch support for their home security inquiries. Your proficiency in the Nordic languages will play a crucial role in facilitating clear communication and exceptional service. This position is ideal for individuals who are passionate about security technology and dedicated to helping customers protect their homes.

If you thrive in a dynamic environment and enjoy resolving issues, we want to hear from you!ResponsibilitiesRespond to customer inquiries in Nordic languages via phone, email, and chatAssist clients with questions about home security products, installation, and troubleshootingDocument customer interactions and resolutions accurately in our CRM systemCollaborate with technical teams to address complex customer issuesProvide guidance on best practices for using home security systems effectivelyCollect customer feedback to enhance service delivery and product offeringsParticipate in training sessions to stay up-to-date on product features and policiesRequirementsFluency in one or more Nordic languages (Swedish, Norwegian, Finnish, Danish) and English, both written and verbalPrevious experience in customer support, ideally in the security or technology sectorExceptional communication and interpersonal skillsStrong problem-solving abilities and attention to detailA customer-focused attitude with a commitment to providing high-quality serviceAbility to manage multiple inquiries efficiently in a fast-paced environmentFamiliarity with customer support software and toolsBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingFree Greek CourseMore Benefits and DiscountsAnd More.

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