Spanish Speaking Consultant for Online Ticketing & Event Services Department

Mercier Consultancy is thrilled to announce an opportunity for a Spanish Speaking Consultant for our Client's Online Ticketing & Event Services Department. In this crucial Entry Level role, you will assist Spanish-speaking clients in managing their events and navigating our ticketing solutions to ensure successful participation and engagement. Your primary responsibility will be to provide personalized support throughout the ticketing process, from event setup to monitoring sales. Your fluent Spanish communication skills will help build strong relationships with clients, ensuring they receive the best guidance tailored to their event objectives.

ResponsibilitiesAssist Spanish-speaking clients with inquiries related to our online ticketing and event servicesGuide clients through the setup of their events and optimize ticket sales on our platformProvide training and support on platform features and effective event promotion strategiesTroubleshoot any technical issues clients may face during the ticketing processDocument client interactions and maintain comprehensive support recordsCollaborate with internal teams to communicate client feedback and enhance service qualityStay updated on industry trends and innovations in ticketing and event managementRequirementsFluency in Spanish and English, both written and verbalStrong communication skills with a client-focused orientationBasic understanding of online ticketing and event management concepts is a plusSelf-motivated with the ability to manage multiple tasks effectivelyPrior experience in customer service or a related field is preferred, but not mandatoryProblem-solving abilities and attention to detail are essentialA genuine interest in event management and ticketing technology is highly desirableBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingAnd More.

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