Spanish Speaking Customer Service for Fitness & Sports Equipment Department

Mercier Consultancy is excited to announce an opening for a Spanish Speaking Customer Service Representative for our Client's Fitness & Sports Equipment Department. In this engaging Junior role, you will deliver outstanding support to our Spanish-speaking customers, assisting them with various inquiries related to fitness products and sports equipment. Your fluency in Spanish will be vital as you guide clients through product information, help with order placements, and resolve any issues they may encounter. Your passion for fitness and sports will enhance the customer experience, helping us promote a healthy and active lifestyle.

ResponsibilitiesProvide exceptional customer service in Spanish through phone, email, and chat regarding fitness and sports equipment inquiriesAssist customers with product selection, order status, and return processesTroubleshoot and resolve customer issues professionally and efficientlyDocument all customer interactions and feedback accurately within our CRM systemCollaborate with sales and fulfilment teams to ensure a smooth order experienceStay informed about new fitness trends and product launches to provide knowledgeable supportGather customer feedback to help improve our product offerings and servicesRequirementsFluency in Spanish and English, with strong communication skillsExcellent customer service orientation and the ability to build rapportExperience in customer service, particularly in fitness or retail, is preferredAble to manage multiple inquiries and work effectively in a fast-paced environmentDetail-oriented with strong organizational skillsA genuine passion for fitness and helping customers achieve their goalsFamiliarity with customer support software and CRM systems is a plusBenefitsFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingMonthly Performance BonusFree Greek CourseAnd More.

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