Spanish Speaking Customer Support for Home Entertainment Systems Department

Mercier Consultancy is pleased to announce an exciting opportunity for a Spanish Speaking Customer Support Representative for our Clien's Home Entertainment Systems Department! In this vital Junior role, you will be the first point of contact for our Spanish-speaking clients, assisting them with inquiries related to our range of home entertainment products and services. Your expertise will help customers navigate their concerns, ensuring a smooth and enjoyable experience with our brand. Ideal candidates are those who are enthusiastic about technology and have a passion for providing exceptional customer service.

Join us in making a difference in our clients' home entertainment experiences!ResponsibilitiesRespond to customer inquiries in Spanish via phone, email, and chatAssist clients with technical questions related to home entertainment systemsDocument customer interactions and resolutions accurately in our CRM systemCollaborate with internal teams to resolve complex customer issuesProvide detailed product information and guidance on installation and usageGather client feedback to improve product and service offeringsEngage in regular training sessions to stay updated on new products and featuresRequirementsFluency in Spanish and English, both written and verbalPrevious experience in customer support, ideally in the electronics or home entertainment sectorExcellent communication and interpersonal skillsStrong problem-solving abilities and technical aptitudeA proactive approach to customer satisfactionAbility to manage multiple inquiries efficiently in a fast-paced environmentFamiliarity with customer support tools and technologiesBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingFree Greek CourseMore Benefits and DiscountsAnd More.

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