Spanish Speaking Customer Support for Home Security & Alarm Systems Department

Mercier Consultancy is excited to announce an opening for a Spanish Speaking Customer Support Representative for our Client's Home Security & Alarm Systems Department! In this important Junior role, you will serve as the primary point of contact for our Spanish-speaking clients, providing them with expert assistance and support for their home security inquiries. Your ability to effectively communicate in Spanish will be crucial in ensuring that our customers receive the highest level of service and support. This position is ideal for individuals who are passionate about technology and customer service.

You will play a key role in helping clients secure their homes and ensuring their peace of mind.

ResponsibilitiesRespond to customer inquiries in Spanish via phone, email, and chatAssist clients with questions regarding home security systems, installation, and troubleshootingDocument customer interactions and solutions accurately in our CRM systemCollaborate with internal teams to resolve complex issues faced by clientsProvide clients with detailed information about product features and security optionsGather and relay customer feedback for service enhancementsParticipate in ongoing training to maintain product knowledge and best practicesRequirementsFluency in Spanish and English, both written and verbalPrevious experience in customer support, ideally in the security or technology sectorExcellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailA customer-focused mindset with a commitment to providing high-quality serviceAbility to manage multiple inquiries efficiently in a fast-paced environmentFamiliarity with customer support tools and softwareBenefitsCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingFree Greek CourseMore Benefits and DiscountsAnd More.

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