Accommodation Supervisor

Are you detail-oriented, passionate about hospitality, and ready to lead a team to excellence? We're seeking a committed and proactive Accommodation Supervisor to support our housekeeping operations and ensure our guests enjoy the highest standards of room quality. In this vital role, you'll oversee housekeeping staff, uphold hotel standards, and help create a welcoming and comfortable environment that leaves a lasting impression on every guestMain ResponsibilitiesEnsure the accommodation department runs smoothly while on duty. Ensure the cleanliness of bedrooms, corridors and public areas within the hotel are maintained to the desired standard of the hotel.

Ensure continuous on the job training is scheduled and carried out and signed off with all members of the accommodation team. Assist the accommodation manager in the training of staff members. Ensure that guests laundry is dealt with in the correct procedure and charged accordingly. Ensure regular stock takes are carried out. Ensure that all lost property is dealt with as per hotel policy. Report all maintenance issues that arise within the department and ensure they are resolved through follow up.

Liaise with maintenance department to ensure the day-to-day maintenance of the property and bedroomsLiaise with reception and give updates on the availability of inspected bedrooms. Liaise with other departments on an ongoing basis in a professional manner. To be security conscious at all times and adhere to hotel security procedures. Oversee the correct recycling procedures within the department and oversee the correct procedures of disposing of all waste e. g. cardboard, paper, plastics, tin cans. Ensure a high standard of personal hygiene and grooming at all times.

Customer ServiceProviding an efficient and friendly service to guests at all timesFollowing the Mespil Hotel key standards at all timesTo handle any guest requests as requiredMaintaining a positive, friendly attitude with both hotel guests and your colleaguesHandling customer complaints and issues in a professional manner and in accordance with hotel procedurePeople ManagementLeading and supervising the Accommodation team while on duty and leading by exampleEnsuring that continuous training is scheduled and carried out and signed off with all members of the Accommodation teamDealing with staff issues and complaints in conjunction with the Accommodation Manager and HR Manager as requiredQualifications and Skills:

Previous experience in a supervisory role within the hospitality industry. Strong leadership and team management skills. Excellent customer service and communication skills. Ability to handle complaints and resolve issues professionally. Knowledge of health, safety, and environmental regulations. Proficiency in using point-of-sale systems like Micros. High standards of personal presentation and grooming. Working Conditions: This role requires flexibility in working hours, including evenings, weekends, and holidays. The position involves standing for extended periods and may require lifting and carrying items. Benefits:

Competitive SalaryContinuous training and development Complimentary stays in our sister property Employee Recognition Awards Social Events calendar Additional Days Off for Length of Service Uniform provided Bike 2 Work Scheme Taxsaver Commuter Ticket Scheme Refer a Friend Scheme Employee Assistance Programme (EAP) for employees and friends & family. Pension Scheme Health Insurance (Reduced Rates) Complimentary buffet-style meals in the staff canteen, available for breakfast, lunch, and dinner.