Reporting to the Food and Beverage Manager the Lounge Attendant will ensure an exceptional guest experience throughout the day. This role focuses on delivering top-quality service, maintaining a welcoming atmosphere, and ensuring that coffee and food offerings meet the highest standards. The ideal candidate will take ownership of the lounge area, ensuring smooth operations while continuously improving service and product quality. Areas of responsibility will focus on the following: Lounge OperationsProvide a warm and professional welcome to guests, ensuring excellent customer service. Oversee the presentation and quality of coffee, ensuring consistency in taste, temperature, and appearance.
Maintain a well-organized and fully stocked lounge, ensuring all items are available and fresh. Monitor and improve the food and beverage offerings, keeping them aligned with guest expectations and hotel standards. Work closely with the kitchen team to ensure timely service and high-quality food presentation. Manage lounge seating efficiently, accommodating guest needs and peak-time demands. Ensure high hygiene and cleanliness standards across the lounge area. Monitor stock levels, replenishing supplies as needed and informing management of any requirements.
Customer ServiceTo provide an efficient and friendly service to guests at all timesTo follow the Mespil Hotel key standards at all timesTo provide a warm and friendly telephone service to guestsHandling guest complaints in a professional manner and to a 4 star standardTo maintain a positive, friendly attitude with both hotel guests and your colleaguesHealth and SafetyTo abide by the hotels health, safety and environmental procedures.
To report any health, safety or environmental hazards within the hotelTo report any accidents, incidents and near misses that arise while on dutyPresentation and GroomingWearing the correct uniform and name badge at all times while on dutyEnsuring a high standard of personal hygiene and grooming at all timesOther DutiesAttending any relevant training courses as requiredOption of serving on hotel committees when requiredCarrying out any other duties as directed by the ManagementAssisting when necessary in other departments.
As part of our commitment to sustainability, this role will contribute to The Mespil Hotel's efforts to reduce environmental impact through reducing waste, improving energy efficiency & reducing water consumption
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