Dealer Support Agent

Metlen Energy & Metals is a global industrial and energy company covering two business Sectors: Energy and Metallurgy. The Company is strategically positioned at the forefront of the energy transition as an integrated utility, while already established as a reference point for competitive green metallurgy at the European and global level. It has a consolidated turnover and EBITDA of €5,492 million and €1,014 million, respectively, and employs more than 6,583 direct and indirect employees in Greece and abroad.

At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent. We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow.

Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes. We are currently looking for B2C Partner Support Agent to join our B2C Team part of our M Energy Customer Solution Division in our Paiania Offices. By joining this role, you'll play a crucial part in building strong dealer relationships, supporting sales effectiveness, and ensuring overall customer satisfaction through proactive support and collaboration.

Your Role Will EncompassProviding product information and support on promotions, discounts, or updates to help dealers sell more effectively. Assisting in troubleshooting product or service issues dealers might face, offering quick solutions to ensure sales remain on track. Coordinating with other teams to ensure dealers receive the necessary support to meet customer demand. Ensuring customer satisfaction by resolving any dealer-related issues that impact the customer experience. What You Bring To The RoleBachelor’s Degree in Business Administration, Communication, Economics, or related fields.

1+ years of experience in a customer support or dealer-facing role, ideally within the B2C or retail sector. Proficiency in MS Office. Experience with Reporting and Dashboarding tools (e. g. , BI). Excellent communication and interpersonal skills. Goal-oriented mindset with a focus on results. Self-motivation and ability to work independently. Share The Same Value Based BehaviorsPeople & Personal growth. Results orientation & Safety excellence. Collaboration & Trust. Empathy & Effective communication. Flexibility & Adaptability. Your BenefitsCompetitive remuneration package. Ticket Restaurant. Preferential household electricity plan. Group Health Insurance program. Pension Plan. Follow us on LinkedIn and stay updated on our latest newsWe respect your personal data.

All personal information in your application and CV will remain strictly confidential. At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.