Head of Product and Development Operations

Kōrero mō te tūranga - About the roleThe Head of Product & Development Operations is a senior leader responsible for optimising how product and engineering teams deliver high-quality software efficiently and at scale. This role combines deep expertise in software delivery practices with operational leadership to improve team performance, accelerate delivery, and support sustainable growth. They lead end-to-end delivery operations, overseeing planning, sprint rituals, and workflow management, to ensure teams have clear priorities, well-defined roles, and the right support.

The role champions Agile, DevOps, and continuous integration practices to enhance velocity and quality while managing complexity and technical debt. Owning the quality assurance function, they foster a culture where quality is a shared responsibility. They lead the test function, embed automated testing, and maintain robust quality standards to ensure reliable, customer-focused software delivery. Effective communication is key; the role acts as a liaison across product, engineering, design, business stakeholders, and external partners. They ensure transparency, translate technical details for non-technical audiences, and maintain clear accountability. They also mentor teams to build autonomy and a collaborative culture.

With over seven years of experience in software delivery leadership, including testing and vendor collaboration, the Head of Product & Development Operations drives predictable, high-quality delivery aligned to strategic goals and customer success. Ētahi kōrero hai āwhina I a koe - Why you should join our teamWe enjoy achieving outcomes that genuinely help people, we appreciate creativity, and we recognise everyone's unique skills and qualities. You will feel valued and supported in our collaborative and expert culture.

This allows us to be passionate about what we do; and to deliver products and services that have positive outcomes for our commercial customers and the people of Aotearoa, New Zealand. For more information about the role, please read the job description attached below. Please click 'Apply Now' to be considered for the role. Applicants for the role should have New Zealand citizenship/residency or hold a valid New Zealand work visa. If you have any questions, please reach out to us at recruitment@metservice. com. Applications close: Friday 8 August 2025.

Please note that we reserve the right to close this vacancy early if we have found the right person before then.