Experience Operations & Insights Specialist

Why This Role Might Be Perfect for YouThis is a great opportunity to step into a broad, impactful generalist role where your analytical, commercial, and action-oriented strengths will directly influence our growth. You’ll gain hands-on experience across Insights, Product, and Operations - making an immediate difference in how we serve members and shape the future of urban mobility in Aotearoa. Whether you come from marketing, operations, product, or customer experience, you’ll thrive here if you’re curious, driven, and excited to roll up your sleeves to tackle diverse challenges in a fast-moving startup environment.

About MevoMevo is Aotearoa New Zealand’s on-demand car share service. We’re reimagining how urban Kiwis and businesses think about transport. Instead of owning a private car, our members access any vehicle in our shared fleet when they need it, unlocking with our app and paying only for what they use. We’re a venture-backed, purpose-driven company tackling New Zealand’s car dependency and climate challenges head-on. The OpportunityYou’ll be at the centre of turning customer insights into action - helping us scale smart, data-informed decisions that drive member engagement, product improvements, and growth. Key goal:

 Increase customer engagement metrics by 10% in your first six months through insights, collaboration, and effective execution. What You’ll DoAnalyse customer feedback, support tickets, and product usage to uncover trends and opportunities. Coordinate communications for key lifecycle moments (onboarding, retention, reactivation, churn prevention). Build and maintain dashboards tracking engagement patterns and customer journeys. Segment member groups to highlight opportunities for retention and growth. Map customer journeys to pinpoint pain points and opportunities for delight. Collaborate cross-functionally with Marketing, Product, and Operations to translate insights into impactful changes.

Support the Experience and Marketing teams with campaigns, engagement initiatives, and service improvement projects. Occasionally jump into customer support to stay connected with real member experiences. Who We’re Looking ForWe’re less focused on a perfect CV, more on your mindset, adaptability, and appetite to learn. What will set you up for success: Entrepreneurial Mindset – You take initiative, see opportunities, and make things happen. Curiosity – You’re eager to understand the ‘why’ and translate that into better solutions. Leading from Where You Are – You influence outcomes and make an impact, even without formal authority.

Self-Awareness – You know your strengths, are open about your growth areas, and are proactive about development. Growth Potential – You’re ready to step into new challenges, stretch your skills, and grow with the role. Essential Skills: Strong analytical skills (Excel, Google Sheets, or similar). Basic understanding of customer lifecycle and feedback systems. Clear communicator with excellent writing and documentation skills. Organised, self-motivated, and comfortable in a dynamic environment. Basic design ability (Canva, Figma, or similar). Enthusiastic about using AI tools to improve insights and efficiency. Bonus Skills (nice to have, not required):

Experience with SQL or analytics tools (Looker, Retool, Amplitude). Familiarity with CRM systems (HubSpot, Intercom). Background in mobility, tech, or customer experience. Role DetailsLocation:  Wellington (3 days in office minimum)Hours:  32–40 hours/week (negotiable)Salary:  $62,400 – $69,453 (Specialist 1–3, depending on experience)Perks:  Discounted vehicle hire, performance bonus, Employee Share Options Scheme eligibilityStart Date:  21 August 2025How We HireOur process is designed to understand you as a person, not just a CV. Submit your CV—we’ll review within 5 business days. Short practical task to see how you think. Conversation-based interviews to explore your mindset, skills, and growth potential.

👉 This is your chance to grow your career in a role that values versatility, curiosity, and real impact. We look forward to hearing from you!