Arts & Culture Operations Manager / Assistant Manager

Job Responsibilities:

Supervise and manage operation including duties of the team, handling guest inquiry, quality control, service excellence, attraction maintenance, etc and ensure the attraction experience is delighting to guestDrive and maintain friendly and welcoming service to all guests and able to provide various solutions to meet different customer expectationsOrganize information including visitation records, guest feedbacks and comments, operational incidents, sales performance in a detailed, presentable, and accurate manner in all aspects of behaviors, actions, attitude and appearanceConduct training and coaching part time staff or related stakeholders regarding the attraction, MGM and various activitiesHelp develop promotion including advertisement and media relations strategy through a mix of channels and build connections to increase MGM visibility and help on press releases and promotional materials and pitchesFully comprehend MGM and its arts and culture mission and vision, and present its milestones and interpret the artworks in the property convey this vision, while ensure the operation of MGM events and exhibitions and various activities supports itDevelop and implement overall strategies on arts & cultural program to cope with MGM branding and commercial direction, optimize annual calendar of happeningsCoordinate, develop and implement arts and culture program through working with multiple stakeholders and business units to help achieve objectives of various arts and culture projects, able to initiate creative and innovative concepts and be resourceful in commercial business solutions, Able to organize resources and information together and deliver documents including but not limited to factsheet, program, rundown, script, terms and conditions etc.

Take lead in motivating the team on creativity, organization, build rapport with artist and business units including both internal and external to solicit, plan and manage a range of events and projects, from concept, planning, budgeting, sourcing, production, installation, dismantle, financial management, and continual improvementJob Requirements:

At least 6 years’ experience in event, marketing, or hospitality and guest service, with proven track record of leading and supervising events in remarkable scaleExperiences in China market, in a museum or cultural institution, or with international exposure is a plusBachelor's degree (preferably in communications, events, marketing, hospitality or related field)Presentable, with strong problem-solving, decision-making, and project management skillsStrong communication and interpersonal skills with sensitivity to cross cultural needs; Excellent written and verbal communication skills in both English, Mandarin and Cantonese, ability to communicate effectively at all levels vertically and horizontallyEnergetic and enthusiastic with Passion for arts, culture, and delivering outstanding visitor experiencesStrong time management and organization skills and ability to manage multiple tasks simultaneously without comprising qualityHigh sense of responsibility and Strong attention to detail, able to work accurately in a fast-paced, public-facing environment, remain calm in a turbulent environment while demonstrating a sense of prioritization in meeting tight deadline.

Proficient computer knowledge required to manage all docs and file format on efficient basis