Microsoft SCIM Malaysia Senior Engineer

Job Title:Microsoft SCIM Malaysia Senior EngineerJob DescriptionThe Sr Advisor I, Technical Support provides the most advanced technical support to client customers. This position responds to escalated and unresolved calls from other technical support advisors.Essential Functions/Core ResponsibilitiesProvides the most technical advanced support by handling complex customer cases, while under minimal supervisionRespond to escalated and unresolved calls, and questions from less experienced Technical Support AdvisorsIdentify, investigate, research and provide resolution on user questions and problems; including hardware, software, networking, or other designated client productsExtensive knowledge of the organization, products, and/or services is requiredFollow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as neededSolve problems that are generally unstructured and require extensive use of conceptual thinking skillsEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)Greet customers in a courteous, friendly, and professional manner using agreed upon proceduresListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerClarify customer requirements; probe for understandingPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceProvide a high level of technical support via telephone and/or other electronic mediums for a major product category up to 5% of assigned shift, provide guidance to Support Professional in problem solving and using resources up to 5% assigned to shiftCoach and train support professionals in technical skills, customer service, and applicable processes, assist with support professional technical development by evaluating the performance and providing appropriate feedback, act as an escalation point in the absence of a team leaderProvide reporting analysis as necessaryCandidate ProfileAssociate’s Degree in related technical discipline with three to five years of related technical experience preferredAchieve and maintain recognized and applicable technical certification(s)Senior level technical knowledge (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)Advanced knowledge of client technical systemsCourteous with strong customer service orientationAbility to effectively communicate, both written and verballyAbility to learn including strong problem solving skillsDependable with proficient attention to detailSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyJob Title: Regional Sales ManagerJob DescriptionJoin our dynamic team as a Regional Sales Manager, responsible for driving new opportunities in the mid-market segment and fostering growth with existing clients. Your role involves positioning our client as the supplier of choice, exceeding individual sales quotas, and collaborating with channel partners in a specific region.Key Accountabilities You are responsible for driving new business opportunities within mid-market clients, whilst growing existing client relationshipsYou meet and exceed your individual sales quota (revenue and margin)You sell the Product Business Portfolio together with channel partners in a specific regionYou establish and grow a fast and successful network You develop strategies with your customers that help them solve their business challenges, optimize their IT landscape, and drive the sales cycle to successYou will meet the client’s requirements and be responsible for collaborating with the relevant internal and external teams to deliver successful sales proposalsYou negotiate and lead on deals end-to-end within the defined portfolioYou will observe and analyse the market and competitive situation, and derive suitable measuresYou articulate and promote our client value proposition to become a trusted advisor within your customer baseYou take control of opportunities and accurately forecast their business objectives and outcomes (forecast and pipeline management in Salesforce)You network within the client’s business and influence key decision makers, typically at C-leve,l and lead on solution development and price negotiations with the channel partnersYou take ownership and accountability for strategic account planning, including potential winning tactics of your top 25 accountsQualifications10+ years of relevant sales experience in a System Integrator company or channel salesProven track record of positive sales performanceDemonstrated pipeline management, sales, customer relationship, and account management experience is essentialGood knowledge of the Public Procurement Act in Bulgaria, World Bank Tenders, and formalized buying procedures University degree in Economics, International Economic relations, Trade, and/or IT fieldStrategic thinking, results-oriented with analytical skills (sales data)Excellent Presentation- plus oral, written, and interpersonal communication skillsIntermediate to advanced level of experience with CRM reporting (preferably Salesforce)Proficient in Microsoft OfficeExpertise in digitalisation topics (IoT, Industry 4.0, etc.)Initiative to act beyond specific job responsibilities to achieve objectivesAbility to prioritise and effectively manage time to optimise the time spent in achieving objectivesWorking well in a team with people from a variety of different backgrounds and cultures is essential for the success of the roleCommit to always treating everyone (from clients to co-workers to vendors to business partners) with the ultimate level of respectWhat can you expect from us:Full-time role with standard working hours Monday – Friday from 9:00-18:00Competitive salary with guaranteed incentiveCompany car, mobile phone, and notebookExpected Traveling - 50% of the timeProfessional Development and Career Navigation programs to map out the steps in your desired developmentHealth and Wellbeing initiativesPart of the additional benefits include Health and Life Insurance, a Multisport card, a Transport allowance, a Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!https://apply.concentrix.com/global/en/leadpage?formId=qjvamm5ihbt9afn07e79qr2ga4&eventScheduleId=670d2f5bf86e661d84e64e0aYou appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.Concentrix Bulgaria is an equal-opportunity employerConcentrix considers diversity a fundamental resource and offers everyone access to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.Location:BGR Sofia - Advance Business CenterLanguage Requirements:EnglishTime Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsR1659995