front desk hotel clerk

OverviewLanguagesEnglishEducation No degree, certificate or diploma ExperienceWill trainOn siteWork must be completed at the physical location. There is no option to work remotely. Work setting Hospitality industry Hotel, motel, resort ResponsibilitiesTasks Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i. e.

faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Perform light housekeeping and cleaning duties Provide customer service Experience and specializationComputer and technology knowledge Multi-line switchboard Word processing software Database software Central reservation system (CRS) Spreadsheet Internet Opera Additional informationTransportation/travel information Own transportation Work conditions and physical capabilities Attention to detail Fast-paced environment Standing for extended periods Work under pressure Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player Resourcefulness BenefitsHealth benefits Dental plan Health care plan Other Benefits Free parking available Learning/training paid by employer On-site amenities Parking available Employment groupsThis employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for mature workersOffers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part time employment, project-based or seasonal work, etc. ) Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities)