Mid-Market Sales Quality Lead

Meta’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. In the Small & Medium Business Group organization, we work with millions of businesses supporting their growth and connecting them with customers at both a global and local level.Mid-Market Sales Quality Lead Responsibilities:Develop and drive strategy for accurate and timely measurement of sales quality and coaching based on business and customer outcomes. Define global Mid-Market frameworks and best practices to ensure a consistent approach to sales quality and enable scalable activationsCollaborate with Regional Mid-Market leadership on activations, development opportunities, including establishing and maintaining quality and coaching standards and monitoring performance improvementsProvide timely, targeted, and relevant insights to inform Sales decisions and activations. Define and drive standardized, streamlined, and unified quality and coaching reporting for easy self-serve accessPartner with cross-functional teams as the Mid-Market Coaching and Quality Subject Matter Expert to define Quality signals, product recommendations based on Voice of Customer signals, and build out scaled competencies and associated performance pathwaysManage the process and framework for gathering customer experience inputs and insights for Mid MarketServe as global Mid-Market Coaching & Learning Subject Matter Expert, partnering with People Dev to build scaled competencies and associated performance pathwaysMonitor effectiveness of Quality initiatives, identify gaps and implement actions with Mid Market leadershipDeliver strategic recommendations to leadership and cross-functional teams to enable mid market business growth across Meta’s platforms e.g. customer journey mapping, product recommendationsBuild effective relationships and drive alignment across multiple cross-functional partners to ensure a consistent cross-channel experience across segmentsRepresent the voice of the customer internally by connecting research, data, and qualitative evidence to influence teams to actionUtilize multiple customer listening posts (surveys, customer verbatim, focus groups, social media, etc.) to create a more reliable and actionable customer feedback signalDevelop and assess customer experience through direct contact interactions and trend analysisMinimum Qualifications:Bachelor’s Degree5+ years of work experience in consulting, sales, operational strategy or sales coachingExperience communicating and presenting insights and recommendations to executive teamsExperience leading and influencing cross-functional teams and aligning partners to shared goalsOperational and project management experience running strategic, global projects with cross-functional teams (sales development/strategy, training, communications, marketing, account management)Experience utilizing customer sentiment or call logs to define sales development opportunities within a sales organizationExperience shifting priorities, while maintaining organization and controlPreferred Qualifications:Degree in Business or related fieldExperience of sales-program quality assessment or sales development training and coachingAdvanced Excel experience – familiarity with pivot tables, lookups, revenue trend analysesModerate SQL experience extracting data from large databasesCustomer journey mapping and/or process mapping experienceDemonstrated ability to work autonomously and proactivelyAbout Meta:Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.