Middle End-User Support Engineer

We are seeking a Middle End-User Support Engineer to join our team in Kyiv, working from the office during standard business hours.You will provide technical support to users and assist with maintaining the IT infrastructure for our offices. Your role will involve troubleshooting various operating systems, hardware, and network issues, ensuring smooth IT operations, and contributing to the growth of our support services. If you have solid communication skills and intermediate technical expertise, apply to become part of our team. ResponsibilitiesProvide technical assistance to users facing IT-related problemsTroubleshoot issues with operating systems, including Windows 10, macOS, and LinuxSupport maintenance and operation of office IT infrastructureEnsure proper documentation and asset management processes are followedAssist in the setup and configuration of hardware and softwareCollaborate with team members to improve support servicesManage and prioritize support requests effectivelyMaintain clear communication with users to resolve issues promptlyParticipate in continuous learning to update technical skillsContribute to the development and enhancement of end-user support procedures RequirementsIntermediate experience in end-user technical supportStrong communication skills in English, both spoken and writtenBackground in troubleshooting network connectivity and hardware problemsKnowledge of Windows 10, macOS, and Linux operating systemsUnderstanding of basic hardware, software, and networking principlesExperience with asset management processesSelf-management skills to handle multiple tasks efficientlyImportant: Working from the office from 9:00 to 18:00 is required We offerWith us you can:Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in UkraineReceive the necessary equipment to perform your work tasksChange projects and technology stacks within EPAMGain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locationsParticipate in volunteer, charity programs and communities (both technical and interest-based)We focus on your professional growth:You can plan your individual career path together with your managerReceive regular feedback from colleaguesImprove your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)Get the opportunity to undergo free training and certification in AWS, GCP, or Azure CloudsUse the internal E-learn training program (18,200+ specialized training and mentoring programs)Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resourcesStudy at EPAM Solution Architecture School with the instructors who are practicing architectsDevelop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and moreParticipate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)What we offer:Vacation and sick leave (including a sick leave without a medical certificate)A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)Medical insurance for family members at corporate ratesCompany support during significant life events (childbirth or adoption, marriage, etc.)Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic trainingE-kids program - a free programming language training program for EPAMers' children Kindly note that this role supports remote work, but only from within Ukraine. Kindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview. EPAM strives to provide its global team of over 61,700 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.