Middle Helpdesk Support (level 1)

We are looking for a proactive and customer-oriented Helpdesk Support Specialist to join our team, working on an exciting international media project.You will be the first point of contact for users, providing efficient support and ensuring a smooth user experience.If you enjoy solving problems and helping people, we’d love to meet you!ResponsibilitiesCreate and escalate Easy Vista ticketsTroubleshoot video and content issuesMonitor third-party feeds and report delaysManage AD/Azure/O365 accounts and file share accessSupport remote access (Juniper Pulse, MFA)Handle mailbox, Pronto, AWS Connect, and print server issuesQualifications1–2 years in IT support or help deskKnowledge of AD, Azure, O365Experience with remote access toolsFamiliarity with ticketing systems (e.g., EasyVista)Good communication and troubleshooting skillsAvailability to work in shiftsBenefitsPrivate health subscription + hospitalization packagePrivate dental subscriptionGym subscriptionVouchers/bonuses for special events (birthday, Christmas, Easter, etc)Meal vouchers of 35 RON/working dayAbility to work with a global company and immerse in an variety international projects with different cultures within the IT industry.Access to cutting edge and state of the art technologies current with the everyday evolvement of technologies.Development opportunities with free access to over 3000+ training courses and peer to peer mentoring support