Middle Support Engineer

Company & CultureEXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments- including stocks, ETFs, bonds, futures, and options- all within a single, multi-currency account.We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future.As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset - our people. Join us in shaping the future of finance.About The RoleWe are looking for a proactive Middle Support Engineer to join our team. You will troubleshoot and support production systems, work with observability tools, automate routine tasks, and collaborate closely with engineering teams to ensure system stability and performance.Reporting Line - White Label Support Team LeadWorksite: RemoteResponsibilitiesProvide L2/L3 application support during shiftsProactively monitor system health and respond to incidentsInvestigate and resolve production issues across infrastructure, networking, databases, and application layersAnalyze logs, metrics, and alerts using Grafana, Prometheus, Zabbix, ELK or similar toolsAutomate operational tasks using Bash/PythonWork with Kubernetes and Docker in day-to-day support operationsEscalate issues and collaborate with development and SRE teamsMaintain documentation, runbooks, monitoring and alerting improvementsTaking part in the release cycleParticipate in shift rotationsQualificationsStrong Linux administration skills2+ years of Application Support experienceAutomation/scripting: Bash / PythonDatabases: Basic SQL, PostgreSQL, RedisObservability: Grafana, Prometheus, Zabbix, ELK or similarContainerization: Docker, basic+ KubernetesNetworking basics: DNS, L4/L7 concepts, Load BalancersEnglish B2+Proactive mindset, ownership, and strong problem-solving skillsPersonality / MindsetIntegrity & loyaltyTeam player with advanced communication and collaboration skillsA hands-on, can-do attitude - always looking for solutions and thinking out of the boxOverachiever mentalityCapability to work and succeed in the fast pace and ever-changing environmentWe Offer*Competitive salary Corporate benefits (choose your preferred options)Truly inspiring culture, pleasant and informal work environmentOngoing education & training programsOpportunity to network and connect in the Corporate EventsGlobal career opportunitiesBenefits/perks vary depending on the nature of your employment with the company and the country where you workA group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.