Receptionist/Customer Service

PurposeTo provide a professional reception service and act as a first point of contact for students and internal and external customers of the University. The second aspect of this role is to provide comprehensive administrative support to the University. The position is based at Middlesex University Dubai, United Arab Emirates. Principal Duties and AccountabilityFront Desk Management: Greet and assist visitors, students, faculty, and staff, ensuring a positive first impression. Manage the reception area, ensuring it is always tidy, organised, and welcoming. Answer incoming calls promptly and courteously, directing calls to the appropriate departments or individuals. Customer Service:

Provide accurate information about the University, including programs, services, and events, to visitors and callers. Handle inquiries and requests in person, over the phone, and via email professionally and efficiently. Assist in resolving any issues or concerns raised by students, staff, or visitors, escalating to the appropriate personnel when necessary. Administrative Support: Maintain up-to-date records of visitors and appointments, ensuring confidentiality and data protection. Support administrative tasks such as filing, photocopying, and handling mail and deliveries. Handling lost and found items. Oversee daily administrative operations, office supplies inventory and distribution.

Oversee the coordination of administrative tasks such as travel arrangements and preparing reports and presentations Coordination and Communication: Liaise with various departments to facilitate smooth communication and coordination of events or meetings. Maintain effective communication with the facilities team to address maintenance or housekeeping needs. Regularly update and maintain the telephone directory. Facilitating courier shipment for staff. Handling and processing international bill records Event Support: Provide support during University events, such as open days, conferences, and workshops, as required. Assist in setting up and organising special events or meeting reception areas.

Assumes other tasks designated by the Senior Manager HR, Admin, Health & Safety. RequirementsQualifications Required Diploma or bachelor’s degree Related and appropriate practical experience in customer service DispositionThe post holder must be calm and effective in dealing with the University staff and students and be efficient in dealing with external parties. The post holder will need to convey confidence and positivity to members of the public, staff and students. Knowledge, Skills and ExperienceEssential:

Must have experience and be highly competent in the use of computers and Microsoft Packages, in particular, Word and Excel Excellent customer service skills Excellent organisational skills, including the ability to multi-task and prioritise appropriately Understanding of the importance of attention to detail and accuracy in the disposition of tasks and duties Good spoken and written English Excellent planning, organising and administrative skills Excellent telephone manners and friendly disposition Ability to work effectively as an individual, as part of a team and in partnership with others. Ability to work unsupervised and to direct own work.

Excellent communication and problem-solving skills and high attention to detail Experience in and commitment to providing good customer service, both internal and external Desirable: Knowledge and experience of the UK University sector preferable. Experience in student administration Experience in dealing with international students This job description intends to represent the types of duties and responsibilities required of positions given this title. It shall not be construed as a declaration of the total of any particular position's specific duties and responsibilities. Employees may be directed to perform tasks other than those specifically presented in this description.