Ministry of Defence Police (MDP) Control Room Operator AO

RFA Menwith Hill, Harrogate, North Yorkshire HG32RFJob SummaryThe Ministry of Defence Police (MDP) is a civilian police force that protects the UK's Defence community, capabilities and assets. Our Force consists of armed officers, specialist policing roles and professional civilian staff who work seamlessly with the Ministry of Defence, US Visiting Forces, and other policing and security partners. With stations across the United Kingdom, our presence extends from nuclear facilities to military sites and government buildings. Unlike territorial police forces, our jurisdiction and expertise are focused on protecting the critical infrastructure that underpins national security. Our officers and civil servants bring diverse experience and skills to the unique challenges of Defence policing.We are offering a permanent opportunity fro a AO where you will be an integral part of the Control Room, in this role you will be responsible for the Command, Control and Communications of the operation.This position is advertised at 37 hours per week.Job DescriptionThe MDP provide a 24/7-armed policing protective security operation across the USVF Group estate. The Control Room Operator role is an integral part of the Command, Control, & Communications (C3) element of this operation.To act as a frontline call handler within the Menwith Hill Control Room, ensuring all requests for police service are accurately recorded and appropriate response delivered to ensure the safety and security of members of the public and property. Responsible for recording and evaluating all incidents, information and enquiries received within the USVF Groups control room. The Menwith Hill Control Room is classed as an Annexe of our MDP national Force Control Room (FCR) which is currently located in Clyde, Scotland and so the role requires consistent communication with the Force Incident Manager (FIM) and control room operators based here. FCR will provide operational direction and advice for USVF Group Police deployments required by the Menwith Hill Control Room.Being a Police Control Room Operator for MDP at Menwith Hill is more than just answering calls, it is about obtaining and providing accurate information to ensure the right decisions are made to help and keep people and the USVF Group safe and secure.Control Room operators are often the first point of contact for members of the USVF Group community wishing to speak to the police and a regular and trusted point of contact for police officers on the ground. Our dedicated teams work shifts over a 24-hour period to answer calls, record and manage incidents and operations and deploy resources to police incidents across the USVF estate and extended patrol areas.This role is hugely rewarding where no two days are alike, and you will feel an immense sense of satisfaction helping people and supporting police officers in the fulfilment of their duties.The Control Room is a 24hr function providing an operational and information room service to MDP officers, the Defence community and external agencies and organisations such as Home Office Police Forces. This role provides a central and fundamental service to enable operational policing on USVF Group establishments, to Critical National Infrastructure sites and to deliver Ministry of Defence strategic objectives and priorities.The MDP provide a 24/7-armed policing protective security operation across the USVF Group estate. The Control Room Operator role is an integral part of the Command, Control, & Communications (C3) element of this operation.To act as a frontline call handler within the Menwith Hill Control Room, ensuring all requests for police service are accurately recorded and appropriate response delivered to ensure the safety and security of members of the public and property. Responsible for recording and evaluating all incidents, information and enquiries received within the USVF Groups control room. The Menwith Hill Control Room is classed as an Annexe of our MDP national Force Control Room (FCR) which is currently located in Clyde, Scotland and so the role requires consistent communication with the Force Incident Manager (FIM) and control room operators based here. FCR will provide operational direction and advice for USVF Group Police deployments required by the Menwith Hill Control Room.Being a Police Control Room Operator for MDP at Menwith Hill is more than just answering calls, it is about obtaining and providing accurate information to ensure the right decisions are made to help and keep people and the USVF Group safe and secure.Control Room operators are often the first point of contact for members of the USVF Group community wishing to speak to the police and a regular and trusted point of contact for police officers on the ground. Our dedicated teams work shifts over a 24-hour period to answer calls, record and manage incidents and operations and deploy resources to police incidents across the USVF estate and extended patrol areas.This role is hugely rewarding where no two days are alike, and you will feel an immense sense of satisfaction helping people and supporting police officers in the fulfilment of their duties.The Control Room is a 24hr function providing an operational and information room service to MDP officers, the Defence community and external agencies and organisations such as Home Office Police Forces. This role provides a central and fundamental service to enable operational policing on USVF Group establishments, to Critical National Infrastructure sites and to deliver Ministry of Defence strategic objectives and priorities.Person specificationThe control room operator role is key to MDP operations with responsibilities including: - Monitor and operate the Force Command, Control, Communication and Crime recording systems, MDP radio network and telephony. Deployment of Police resources to incidents and coordinating support to operational officers by providing relevant system information and updating incident logs. Accurately record information onto the Force Incident recording system. Receive, evaluate and act on information relating to routine and emergency situations, monitoring and responding to Police radio messages on local and national channels. Respond to communications from the public, defence community and partner agencies (E-mail, telephony). Disseminate information and commands on behalf of the Duty Shift Commander, Shift Supervisor and/or Force Incident Manager. Create, interrogate and update police systems/records, in accordance with all relevant guidelines and procedures (Force and National) at all times. Work in conjunction with partner agencies in response to events and incidents occurring. Monitor both the local CCTV cameras, alarm panel, and drone detection system within the Menwith Hill area, deploying officer’s when necessary. Understand and implement the health and safety responsibilities of the post in compliance with the Chief Constables H&S Policy statement. Ensure the requirements of the Data Protection act are applied to all data processed and adhere to policy for the retention of data held. Maintain business administration documents and support the control room supervisor. Mentor other staff in the role as required. Responsible for assessing and self-managing risk within all aspects of the role. Work 37 hours per week (12hr Shifts) Be flexible to work Weekends and Bank HolidaysControl Room Operators work under the direct management and tasking of the duty MDP Control room Supervisor. Operational direction will also be provided by the MDP FCR FIM who has control over national MDP incidents.The above accountabilities and responsibilities are not exhaustive, and the Jobholder may be required to undertake additional duties that are consistent with the level and grading of the role.Successful Applicants will be expected to undertake and complete the Command, Control and Communicate (C3) and PNC Enquiry courses, in addition to site specific Control Systems.BehavioursWe'll assess you against these behaviours during the selection process:Communicating and InfluencingManaging a Quality ServiceWorking TogetherAlongside your salary of £26,770, Ministry of Defence contributes £7,755 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Learning and development tailored to your roleAn environment with flexible working optionsA culture encouraging inclusion and diversityA Civil Service pension with an employer contribution of 28.97%The post does not offer relocation expenses.External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.Please Note: Expenses incurred for travel to interviews will not be reimbursed.Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.At application stage Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.At interview, you will be assessed against the following behaviours:Communicating and InfluencingManaging a Quality ServiceWorking TogetherArtificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk.As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.Feedback will only be provided if you attend an interview or assessment.This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.SecuritySuccessful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis Job Is Broadly Open To The Following GroupsUK nationalsnationals of the Republic of Irelandnationals of Commonwealth countries who have the right to work in the UKnationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirements (opens in a new window)Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicantsJob ContactName : Madeleine HallEmail : Madeleine.Hall966@mod.gov.ukRecruitment teamEmail : DBSCivPers-Resourcingteam3@mod.gov.ukFurther informationPlease ensure you read the attached candidate information document prior to completing your application. If you are dissatisfied with the service you have received from DBS, or believe that DBS has failed to follow the recruitment process in line with the Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition, you can raise a formal complaint by writing to DBS at the following address: Defence Business Services, Scanning Hub, Room 6124, Tomlinson House, Norcross Lane, Blackpool, FY5 3WP. If after raising your complaint with DBS you remain dissatisfied you can complain directly to the Civil Service Commission at the following address: Civil Service commission, Room G/8, 1 Horse Guards Road, London, SW1A 2HQ Or by email: info@csc.gov.uk.