Mitre 10 Mega Rotorua- Customer Experience Zone

Mitre 10 MEGA Rotorua is a proud, locally owned and family-operated business, committed to helping Kiwis bring their DIY dreams to life. As a dynamic and growing company, we’re all about offering quality products, unbeatable value, and expert advice—all wrapped in top-notch customer service.As a Customer Service Experience Team Member you will play a crucial role in delivering exceptional customer service ensuring a positive shopping experience, and ensuring you process customer's transactions on POS (tills).Monday & Sunday 9.45am - 6.15pm (16 Hours)This role is on a fixed term until end of March 2026.Your day-to-day will include:Greeting and assisting customers in a warm, professional mannerAccurately processing transactions on our POS systemProviding advice or solutions to support customer inquiriesCollaborating with team members to maintain smooth store operationsHandling physical tasks such as lifting and moving stockAssist customers at the service desk with returns, exchanges, and general queriesYou’ll Be Someone Who:Loves creating great customer experiencesCommunicates confidently and clearlyEnjoys working as part of a high-energy teamIs reliable and thrives in a busy, hands-on environmentHas a great attitude and strong work ethicWe offer the successful applicant:Competitive remunerationA stable positive team environmentCorporate discounts via Mitre 10's 'Perks App'Excellent support and trainingStaff Perks such as Birthday Day - Day Off, Trauma Insurance, Bonus SchemeGenerous staff discountWe are committed to ensuring that our team arrives home safe every day so, we require all successful candidates to complete a pre-employment drug & alcohol screen. Monday 17th November 2025.