IT Helpdesk Support

Join a global leader in intelligent logistics!Mitsubishi Logisnext Europe (MLE) is the world’s fifth-largest manufacturer of industrial trucks. www. logisnext. euLogisnext Denmark A/S, a subsidiary of MLE, are looking to fill the role ofIT Helpdesk support (based in Greve, with regular trips to another office, in Vejle, 1 year contract)to support both local colleagues in Denmark and MLE employees across Europe. , as part of our collaborative, friendly but professional IT team.

Your responsibilitiesDeliver first-line IT support via phone, email, remote tools, and in-person when requiredLog incidents and service requests efficiently, ensuring all relevant details are capturedTake ownership of support tickets, striving for swift resolutions at first contactWork alongside second-line support and wider IT teams to ensure timely issue resolutionMonitor incoming requests, prioritizing tasks based on urgency and business impactUphold excellent customer service standards throughout all interactions. What we're looking forEssential:

Minimum of 18 months’ experience in a service desk/helpdesk roleStrong technical expertise in Windows 10/11, Microsoft 365, and Active DirectoryHands-on experience with user account management and IT ticketing systemsA solid understanding of networking principles—IP, DNS, DHCP, and subnettingClear and professional written and verbal communication skillsA valid driving licenseDesirable: Experience supporting a virtual, multi-country service deskKnowledge of Office 365/Azure ADITIL Foundation certification (or equivalent)Familiarity with iOS/Android mobile device supportFluency in Danish and English. Additional languages will be a definite plus. Key competencies:

Highly organized with strong multitasking abilitiesA proactive problem solver with a solution-driven mindsetExcellent interpersonal and communication skillsCapable of working independently and as part of a remote teamCalm under pressure and confident in handling challengesA customer-focused approach with a passion for getting things doneWhat we offer?Annual leave - 25 days, plus additional 5 days after 9 months of employmentIn total 2100 international colleagues and a diversity of culturesPerformance-driven bonus schemeSecure future planning - contributory pension scheme for long-term stabilityComprehensive healthcareVery diverse and international organization, with several entities in Europe and the parent company in Japan.

How to apply?We look forward to receiving your CV in English. Please, apply directly on LinkedIn. If you have any questions, you may address them to our recruiter at: HR-MLE@logisnext. eu. Please, note: we do not sponsor visas and we can only consider candidates already living in Denmark;we may process personal data that is considered sensitive, such as conducting background checks, including Certificate of Good Conduct, for successful candidates.