Mobile Support Engineer

OverviewWe’re looking for a skilled and proactive Zebra Mobility Support Engineer to join our IT team. In this role, you’ll serve as the subject matter expert for Zebra mobile devices, ensuring their seamless deployment, configuration, and integration across enterprise systems. You’ll support critical operations in warehouse, retail, logistics, and field service environments by maintaining device reliability, security, and performance.Key ResponsibilitiesDeploy, configure, and support Zebra handhelds, tablets, printers, and accessories (e.g., TC series, MC series, ET tablets). Manage MDM platforms (SOTI MobiControl, Workspace ONE, Intune) for provisioning, policy enforcement, patching, and app distribution. Provide Tier 2/3 support for device issues including connectivity, scanning, OS updates, and hardware failures. Collaborate with application teams to integrate Zebra devices with ERP, POS, WMS, and other enterprise platforms. Optimize device connectivity by working with infrastructure, networking, and security teams. Enforce device security standards and ensure compliance with frameworks like PCI-DSS and HIPAA. Maintain asset tracking, warranty workflows, and refresh cycles for mobile devices. Monitor device health and performance using MDM dashboards and analytics. Create and maintain technical documentation and troubleshooting guides. Train end users and cross-train IT peers on device best practices. Lead or support projects such as OS upgrades, device rollouts, and site openings. Coordinate with Zebra support and vendors for escalations and firmware updates. QualificationsAssociate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). 2+ years supporting Zebra or similar mobile devices in enterprise environments. Hands-on experience with Zebra Android devices and Mobility DNA tools. Strong knowledge of MDM platforms (SOTI, Intune, Workspace ONE). Familiarity with enterprise wireless networking and endpoint security practices. Excellent troubleshooting skills across hardware, software, and network layers. Strong communication skills for both technical and non-technical audiences. Key CompetenciesAdvanced technical troubleshooting Device lifecycle and asset management Cross-team collaboration and vendor coordination Change management and adaptability Documentation and knowledge sharing Customer service and training orientation