Moderation Customer service

About the jobWe are looking for a customer service agent with 1–2 years of experience in moderation for an on-site position based at our location in Dokki, with rotational shifts.Main Responsibilities: -Respond to all customer comments and messages via social media channels on time. (WhatsApp, Facebook, Instagram, Snapchat, X, TikTok, Email)Provide information about services provided to customers, highlighting features, benefits, and value propositions.Report customer feedback and reviews to discover new opportunities and regularly update FAQs.Accurately document sales activities, customer interactions, and related information in CRM systems.Achieve or exceed sales goals and KPIs set by the organization.Follow up with customers to enhance relationships, build relationships, and ensure customer satisfaction.Receiving and issuing calls to customers on the company’s numbers, providing the information the customer needs, or resolving complaints submitted by customers.Reporting and analyzing customer feedback to inform strategic decisions and improve social media and marketing strategies.Handle customer inquiries, comments, and complaints in a professional and timely manner.If you're interested, please fill out the following application:https://docs.google.com/forms/d/e/1FAIpQLScujfEIj7wSviSo9OX6QmHe7XAg7h7FFnVLa4bXMStWRIA-Qw/viewform