Modus Mobility strives to provide smart mobility solutions to increasingly faster-living society and cities moving towards greener future needs. Moreover, the company seeks to reimagine the perception of mobility across Europe. Modus Mobility unites strong mobility brands: CityBee - one of the largest car sharing providers in Europe, MyBee - the only fully digital car subscription provider. Together these brands form an ecosystem that gives each of the brands unparalleled advantage and a smooth experience for customers.
If you are eager to change people's attitude towards owning a car and create a sustainable and innovative mobility future - join us. As a Customer Support Specialist your responsibilities will include: Provide exceptional support to our customers via email, chat, phone, and other channelsCollaborate with both internal support teams and external call center partners to ensure a seamless customer experienceProactively advocate for the best interests of our customersEscalate complex issues to team leads or other departments when necessaryContribute ideas for improving self-service options, automation, and our knowledge baseRequirementsWhat We're Looking For:
Minimum of 1 year experience in a customer-facing roleA strong customer-first mindset and a proactive approach to problem-solvingExcellent written and verbal communication skillsStrong organizational skills and attention to detailFluency in Latvian and English (Russian is a plus)A positive, solution-oriented attitudeExperience with Intercom or similar support platforms is a plusBenefitsHealth and Safety Perks: Enjoy benefits like private health insurance, personal accident coverageLittle Perks, Big Smiles: We have some little extras for you, including a dog-friendly new office space, snacks in the kitchen, and fun regular events to look forward toFlexibility at Your Fingertips:
Work from home or our modern office, offering flexibility to optimize productivity and well-beingFreedom to Flourish: Here, we encourage thinking outside the box, taking ownership, and getting things done Monthly salary: From 1100 EUR Gross. (Full time). Specific amount will be offered based on your work experience and competencies
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