IT Service Desk-LATAM

Key ResponsibilitiesProvide IT Service Desk/ Jr. System Admin. as part of Moksh Tech's leading MSP & Software Development services. Support and manage Active Directory, including group policy, PowerShell scripting, and domain trust. Handle server roles & features, regular support operations, and end-user support calls. Manage Exchange, EUS, AD, O365, O365 Migration, Azure AD. Oversee MDM, DHCP, Firewall, Windows Servers, and Virtualization (Hyper-V / VMware). Conduct backup and patch management operations. Utilize ticketing systems and RMM tools effectively. Understand and support VOIP Services, with a preference for candidates with Call Center experience. Manage remote access solutions, including Microsoft RDS and Cyberoam Firewall administration.

Troubleshoot ISP-related issues and coordinate with vendors. Maintain a comprehensive knowledge of managed services & multi-tenant support environments. Required Technical Experience3+ years of experience in a Help Desk/ Jr. System Admin role. Microsoft Certification is a must. Experience with Microsoft licensing and working with vendors in a support role. Excellent troubleshooting skills and experience in resolving complex technical issues. Preferred AttributesAbility to manage multiple projects simultaneously with great attention to detail. Strong organizational skills and a team-player mindset. Critical thinking skills and the ability to provide empathetic customer support. Positive and courteous demeanor with a service-oriented approach.

Openness to constructive criticism and learning from experience. Flexibility to work in any shift, including night shifts (not applicable for USA-based candidates). Additional RequirementsThis is a full-time, permanent, and remote position. Candidates must have a reliable power backup. Must possess a well-maintained Laptop/Desktop with a minimum of 100 MBPS broadband internet connection.