Administration Assistant, Under 18 Guardian Service

Administration Assistant, Under 18 Guardianship ServiceContract: Full time, fixed term contract until 24 December 2026Location: On-campus, Docklands, MelbourneSalary: $74,546 - $82,001 + 12% super + great benefitsAbout UsFor over 30 years, Monash College has provided over 100,000 students with a direct pathway to Monash University, one of the world’s top 50 universities, through Diplomas, Foundation Year, and English programs. As a fully owned subsidiary of Monash University, the College serves as the principal gateway to the University for students.

About The RoleIn this position, you will play a vital role in supporting the welfare of underage international students by ensuring that guardianship and accommodation arrangements are accurately processed and recorded in compliance with the National Code of Practice for Providers of Education and Training to Overseas Students and relevant government legislation. In this role, your expertise will be at the forefront as you:

Respond to queries from parents, students, and international agentsProvide administrative support to the Under 18 Guardianship team by reviewing applications and following up with agents to ensure all documentation is completeIssue guardianship service invoices and monitor paymentsMaintain accurate soft and hard copy filing of student recordsMonitor students’ arrival arrangements and liaise with airport pick-up and accommodation providersAssist with data entry across various databases, templates, documents, and spreadsheetsAbout YouWe are seeking a highly organised and proactive individual with strong administrative skills, excellent customer service experience, and a genuine passion for supporting students.

This role is ideal for someone who can manage competing priorities, support key business functions, and thrive in a collaborative team environment. Relevant experience in an administrative rolePrevious experience with ESOS compliance (preferred)Strong problem-solving skills and the ability to work independentlyExcellent interpersonal and communication skillsA supportive team-oriented attitudeAn appreciation and understanding of the needs of diverse culturesTo ApplyIf this sounds like an opportunity for you, then we would like to hear from you. Please submit your application with your CV and cover letter by clicking ‘Apply’.

We encourage you to submit your application as soon as possible as we will be reviewing and shortlisting applications as they are received. Monash College is committed to enabling and recruiting for a flexible and inclusive working environment. We encourage you to apply, even if you don’t meet every single criterion for this role. You might still be the right candidate for this role or a great fit for another role at the College. Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us, and we’ll be happy to assist.

In accordance with our commitment to the safety, wellbeing, and rights of children and young people, all employees must hold a valid Working with Children Check (or VIT registration) at all times. Please note, only applicants with full working rights within Australia will be considered for this position.