Client Service Professional

개요Company OverviewMoncler Group is a leading retail company dedicated to delivering exceptional products and services to our clients. With a commitment to innovation, quality, and client satisfaction, we have established ourselves as a trusted brand in the retail industry. Position OverviewThe Client Service Professional plays a key role in delivering Moncler’s luxury experience across all customer touchpoints, including D-commerce. This role manages high-priority cases, supports top clients, and collaborates with HQ to tailor service strategies for the Korean market.

Acting as the voice of the customer, the role also drives omnichannel sales and resolves service issues with speed and professionalism.

성과 및 역할Key ResponsibilitiesManage directly high-priority and escalated cases as well as relationships with top customersSet priorities and workflows to meet agreed levels of service and customer satisfactionWork closely with the HQ to further design and develop the service for the Korean marketProvide assistance to our clients by replying to product, after-sales, Corporate, D-commerce inquiries through emails, phone calls, instant messaging and live chat in a timely and professional manner, demonstrating luxury through serviceUnderstand Moncler clients’ needs, experiences, and interests in order to improve the client experience offer, working both at a regional and HQ level with internal project stakeholdersServe as ‘Voice of the Customer’ across the company and ensure processes, communication, tools are constantly reviewed to meet customers’ expectationsEngage in D-commerce sales with ability of cross/upselling through Omnichannel servicesHandle D-commerce-related client support issue like missing items in packages, delayed shipmentsMonitor orders using system reports and communicate progress자격 요건QualificationsMinimum 5 years of experience in a sales or service-oriented role (Customer Service, Store Assistant) in the luxury industryProficiency in both written and spoken EnglishFamiliarity with customer service ticketing systems and CRM systems, and MS office toolsPrevious international experiences both in professional and non-professional contexts are considered a plus