Guest Service Supervisor

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must-visit” destination for locals and travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, known for innovation and creativity. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. At Mondrian, anything you want is yours—and we do it with an international level of service, everywhere.

Award winning Mondrian Hong Kong is the companies first opening in Greater China featuring 324 guest rooms and suites, two unique F&B outlets, In Room Dining, Art Space and RoofGarden. Part of Ennismore, a joint venture with Accor, and the world’s fastest-growing lifestyle hospitality company, comprising 17 brands and 2 independent F&B groups. 160+ open hotels with 100+ in the pipeline, and 500+ restaurants and bars with 400+ in the pipeline.

We OfferSuperior remuneration and benefitsMedical BenefitsAnnual Bonus and Incentive PlanTravel benefitsF&B DiscountsLaundry and Phone AllowanceInclusive work spaceFlexibility at the workplaceFast growth OpportunitiesWho we are looking for?We are looking for people who enjoy fun and laughter at work and are excited about a new brand and the company's amazing future growth and development opportunities. Someone who loves working as part of a team, who embodies integrity and compassion, can adapt to change in a fast-paced environment, enjoys exploring new things beyond the tried and tested and is driven by success.

What will you do?To assist the Duty Manager in supervising and coordinating all Front Office related duties and participate in connecting with arriving, departing and in-house guests.

Ensure proper room assignment with the preference of the arrival guests and co-ordinate with the Housekeeping Department on the room status and make any necessary arrangements when required Complete check-in and check-out process efficiently anticipate critical situations and assist wherever necessary to help alleviate the pressure and process guests efficiently Answer guest e-mails and ensure that it is processed according to procedure and in a timely manner Provide the highest standard of customer service, striving to go extra mile at all times by being Intuitive, Refined and Engaging Knowledge & Skills2 years or above experience in the same position is preferable Familiar with computer systems and application software, such as Microsoft Office, Opera Knowledge of the full range of Front Office operations Language Skills:

Excellent communication skills in both English and Chinese as priority. Additional language skills are an advantage